MATLO

Terms of Service

Effective Date: April 24, 2026 · Last Updated: June 7, 2026

These Terms of Service ("Terms") govern your use of matlo.io and the services provided by Matlo Agency LLC ("Matlo," "we," "us," or "our"). By accessing our website or purchasing our services, you agree to these Terms.

SMS / Text Messaging Program Terms

Program name: Matlo Agency LLC Text Messaging Program.

Program description: When you submit the contact form at matlo.io and check the consent box with your mobile number, Matlo Agency LLC sends you recurring conversational text messages that follow up on your inquiry, answer your questions, and help you book a strategy call about our AI lead-response service.

Message frequency: Message frequency varies and is recurring based on your engagement and inquiry.

Cost: Message and data rates may apply, depending on your mobile carrier and plan. Matlo does not charge a fee to receive these messages.

Opt-out: You can cancel at any time by replying STOP to any message. After you send STOP, we will send one confirmation message and then no further messages unless you opt in again.

Help: For help, reply HELP to any message, or email matt@matlo.agency.

Consent: Consent to receive text messages is not a condition of any purchase. You must be the account holder or have authorization to use the phone number you provide.

Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.

Privacy: Your information is handled per our Privacy Policy. We do not sell or share mobile opt-in data or consent with third parties for their marketing purposes.

1. Services

Matlo provides done-for-you AI lead response infrastructure for real estate brokerages ("The Service"). The Service includes design, build, deployment, and ongoing maintenance of an automated lead qualification and response system, as described on matlo.io.

2. Engagement and Payment

A one-time setup fee of $1,500 is due at engagement to begin the build
Monthly service fees of $4,500 begin upon system go-live
Payment is processed via Stripe. Failed payments may result in service suspension
There is no minimum contract period — you may cancel at any time with 30 days written notice
Setup fees are non-refundable once the build has commenced

3. Deliverables and Timeline

Matlo commits to a 7 business day deployment timeline from receipt of required onboarding information. The timeline requires your timely completion of the 30-minute onboarding call and provision of necessary credentials (CRM access, lead source access). Delays caused by the client do not extend Matlo's obligations.

4. Client Responsibilities

You are responsible for:

Ensuring prior express written consent is obtained from leads before they are entered into lead sources connected to this system (TCPA compliance)
Providing accurate lead source and CRM credentials during onboarding
Reviewing and customizing AI-generated message templates prior to activation
Complying with all applicable real estate licensing laws and regulations in your jurisdiction
Your leads' data and how that data was originally collected

5. TCPA and Fair Housing Compliance

Matlo builds TCPA compliance features into the system (opt-out handling, consent documentation, carrier registration support). Matlo also embeds Fair Housing compliance filters in all AI prompts. However, final compliance responsibility rests with you, the client. You agree to:

Only submit leads who have provided prior express written consent for AI-generated SMS marketing
Honor opt-out requests within the timeframes required by applicable law
Not use the system in any manner that violates the Fair Housing Act or any applicable anti-discrimination laws

Matlo is not liable for TCPA or Fair Housing violations arising from your failure to obtain proper consent or your misuse of the system.

6. Intellectual Property

Matlo's workflow architecture, prompt engineering, and system design remain the intellectual property of Matlo Agency LLC. Upon payment, you receive a license to use the deployed system for your business. You may not resell, sublicense, or share access to the system with parties outside your brokerage without written consent.

7. Third-Party Services

The system relies on third-party services including Anthropic, Twilio, n8n, Supabase, Resend, and Cal.com. Matlo is not responsible for outages, price changes, or policy changes by these providers. Costs for third-party APIs and services are the client's responsibility unless otherwise agreed in writing.

8. Limitation of Liability

Matlo's total liability to you for any claim arising out of or related to these Terms shall not exceed the total fees paid to Matlo in the three months preceding the claim. Matlo is not liable for lost profits, lost leads, or indirect damages arising from system downtime, AI errors, or third-party service failures.

9. Disclaimers

The Service is provided "as is." Matlo makes no guarantees regarding lead conversion rates, commission outcomes, or business results. All ROI figures on matlo.io are illustrative and based on industry averages — individual results will vary.

10. Termination

Either party may terminate the service relationship with 30 days written notice to matt@matlo.agency. Upon termination, Matlo will provide system access for 14 days to allow data export. After 14 days, Matlo may decommission the infrastructure.

11. Governing Law

These Terms are governed by the laws of the State of New York. Disputes shall be resolved in the courts of the New York Metropolitan Area.

12. Changes to Terms

We may update these Terms as our services evolve. Material changes will be communicated via email. Continued use of the service after changes constitutes acceptance.

13. Contact

Matlo Agency LLC
Email: matt@matlo.agency
Website: www.matlo.io