These Terms of Service ("Terms") govern your use of matlo.io and the services provided by Matlo Agency LLC ("Matlo," "we," "us," or "our"). By accessing our website or purchasing our services, you agree to these Terms.
Program name: Matlo Agency LLC Text Messaging Program.
Program description: When you submit the contact form at matlo.io and check the consent box with your mobile number, Matlo Agency LLC sends you recurring conversational text messages that follow up on your inquiry, answer your questions, and help you book a strategy call about our AI lead-response service.
Message frequency: Message frequency varies and is recurring based on your engagement and inquiry.
Cost: Message and data rates may apply, depending on your mobile carrier and plan. Matlo does not charge a fee to receive these messages.
Opt-out: You can cancel at any time by replying STOP to any message. After you send STOP, we will send one confirmation message and then no further messages unless you opt in again.
Help: For help, reply HELP to any message, or email matt@matlo.agency.
Consent: Consent to receive text messages is not a condition of any purchase. You must be the account holder or have authorization to use the phone number you provide.
Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.
Privacy: Your information is handled per our Privacy Policy. We do not sell or share mobile opt-in data or consent with third parties for their marketing purposes.
Matlo provides done-for-you website design and build, managed hosting, search and answer engine optimization, and AI lead response systems ("The Service"), as described on matlo.io. The specific deliverables for any engagement are recorded in the written agreement and scope exhibit signed by both parties, which govern over this page.
Matlo works with United States based businesses only. Contracts are governed by New Jersey law, invoices are issued and payable in US dollars, and support is provided on US business hours. Matlo does not accept clients located outside the United States.
Matlo delivers a version ready for your review within seven business days of receiving all required content, credentials and approvals.
Thirty day guarantee. If the work is not live within thirty days of Matlo receiving all required content and approvals, you may terminate and Matlo will refund the entire build fee paid to date.
Delays caused by the client, including late content, late approvals or late credentials, extend the thirty day period day for day. Matlo will notify you in writing when a delay begins to run.
You are responsible for:
Matlo builds TCPA compliance features into the system (opt-out handling, consent documentation, carrier registration support). Matlo also embeds Fair Housing compliance filters in all AI prompts. However, final compliance responsibility rests with you, the client. You agree to:
Matlo is not liable for TCPA or Fair Housing violations arising from your failure to obtain proper consent or your misuse of the system.
Matlo's workflow architecture, prompt engineering, and system design remain the intellectual property of Matlo Agency LLC. Upon payment, you receive a license to use the deployed system for your business. You may not resell, sublicense, or share access to the system with parties outside your brokerage without written consent.
The system relies on third-party services including Anthropic, Twilio, n8n, Supabase, Resend, and Cal.com. Matlo is not responsible for outages, price changes, or policy changes by these providers. Costs for third-party APIs and services are the client's responsibility unless otherwise agreed in writing.
Matlo's total liability to you for any claim arising out of or related to these Terms shall not exceed the total fees paid to Matlo in the three months preceding the claim. Matlo is not liable for lost profits, lost leads, lost commissions, or any indirect, incidental, consequential, special, or punitive damages arising from system downtime, AI errors, or third-party service failures, even if advised of the possibility of such damages.
These limits do not apply to liability that cannot be limited under applicable law, including gross negligence, willful misconduct, fraud, or personal injury. If any portion of this section is held unenforceable, the remainder stays in effect.
The Service is provided "as is." Matlo makes no guarantees regarding lead conversion rates, commission outcomes, or business results. All ROI figures on matlo.io are illustrative and based on industry averages, individual results will vary.
Either party may terminate the service relationship with 30 days written notice to matt@matlo.agency. Upon termination, Matlo will provide system access for 14 days to allow data export. After 14 days, Matlo may decommission the infrastructure.
You agree to indemnify, defend, and hold harmless Matlo Agency LLC, its officers, members, and contractors from and against any claims, demands, fines, penalties, losses, liabilities, and reasonable legal costs arising out of or relating to: (a) your failure to obtain, document, or maintain valid consent for any contact made through the Service, including under the Telephone Consumer Protection Act; (b) your violation of the Fair Housing Act or any other law, rule, or regulation applicable to your business; (c) lead data, contact lists, or content you provide to Matlo, including any claim that it was collected or supplied without authorization; (d) your use of the Service in breach of these Terms; and (e) any misrepresentation you make to Matlo during onboarding or thereafter.
This obligation does not extend to claims caused by Matlo's own gross negligence or willful misconduct. Matlo will notify you promptly of any claim subject to this section and you may control the defense with counsel reasonably acceptable to Matlo.
These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms shall first be submitted to binding arbitration in Middlesex County, New Jersey, administered under JAMS rules, before any litigation may be initiated. The prevailing party is entitled to recover reasonable attorneys' fees and costs. Nothing in this section limits either party's ability to seek injunctive relief for misuse of intellectual property or confidential information.
We may update these Terms as our services evolve. Material changes will be communicated via email. Continued use of the service after changes constitutes acceptance.
Matlo Agency LLC
Email: matt@matlo.agency
Website: www.matlo.io